shipping-taxes-warranty

Handling time:

When receiving an order, usually it will take 1-3 business days to prepare the products prior to shipment.

The estimated shipping time: 

The estimated shipping time for normal order is 7-15 business days after delivery. And the estimated shipping time for the pre-orders will be within 30 days. For the accessory order only, it will take 7-30 business days. 

Please note that customer shall be responsible for any additional fee caused by redirect request on your side, when the product has been shipped already. 

The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. BOOX NZ shall not be held liable for delays to the estimated delivery in the following circumstances:

BOOX NZ shall not be held liable for delays to the estimated delivery date provided natural disaster, strike and customs inspection occur during delivery.

The product will be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and BOOX NZ shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.

In order to avoid package change address fraud cases, Boox nz would be not allowed to modify the shipping information for customers after your order is confirmed. Therefore, If your shipping information is incorrect, please contact us via email to cancel your order and reorder to fill out the correct one. Besides, if you contact us after the package has been sent out, the shipping information can’t be modified and your order could not be canceled as well.

Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. BOOX NZ reserves the right to charge the Customer for extra shipping costs due to Customer’s failure to collect the Products in time.

Warranty

*According to the Boox Nz related policies, there is a one-year warranty for any product purchased from Boox NZ. What is more, Booxshop will be responsible for the shipping fees (back and forth) if the product need to be sent back to check or repair because of the quality problems within 30 days of receipt. After 30 days, Boox NZ and customer should share the shipping fees.

*There is a 2-year warranty for any product purchased from BOOX NZ